Refund policy

At CHILDHOOD, each item is made to order. Because we use print-on-demand manufacturing, our return policy is designed to ensure fairness while maintaining quality control.

Please read the policy carefully before making a purchase.

Returns & Exchanges

We only accept returns or exchanges for items that are misprinted, damaged, or defective.

To request a return or exchange, please contact us at childhoodattire@gmail.com within 7 days of receiving your order.

When contacting us, include:

Your order number
Clear photos showing the issue

Requests submitted after 7 days from delivery may not be accepted.

Return Approval Process

All return requests are reviewed within 7 business days
If approved, you will receive return instructions and a return address
Returns sent without prior approval will not be accepted
All returned items must be unused, unworn, and unwashed

Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective.

Non-Returnable Items

Due to hygiene and production limitations, the following items cannot be returned or exchanged:

Items that have been worn, washed, stained, damaged, or altered
Items returned more than 7 days after delivery
Sample items
Items deliberately damaged after delivery
Items printed correctly according to the original design but no longer wanted
Items delayed due to incorrect shipping information provided at checkout

Additionally, for hygiene reasons, we do not accept returns on:

Underwear
Socks
Swimwear
Masks

Refunds

If your return or refund request is approved:

Refunds will be issued to the original payment method
Refunds are processed in the original purchase currency
Shipping fees are non-refundable unless the item is defective

Order Cancellations

Orders may only be canceled and fully refunded while they are in the “In Review” status.

Once an order enters production, it cannot be canceled or modified.

To request a cancellation, contact us immediately at childhoodattire@gmail.com.

Shipping Delays

Small Orders

Production typically takes 3–7 business days, with shipping by the 8th business day.

If no shipping confirmation is provided by day 7, a refund of up to 10% of the item price may be issued.

Bulk Orders

Production typically takes 7–15 business days, with shipping by the 16th business day.

If no shipping confirmation is provided by day 16, a refund of up to 10% of the item price may be issued.

Refunds for delays do not apply if delays are caused by customer-side changes (design edits, incorrect address, etc.).

Lost Packages

If your package is marked as delivered but cannot be located, or is lost in transit, please contact us within 7 days of the estimated delivery date so we can investigate.